Need more information?

What should I do if I enter a wrong PIN code and my card is blocked?

For security reasons, your Diplomatic Card will be blocked for 24 hours. You will be able to use your Diplomatic Card again after 24 hours.

How can I find out the price of my fuel?

Diplomatic Card follows the price fluctuations of the oil market, and this price may change on a regular basis. Please contact our Card Centre if you want to know the daily fuel price.

Is it possible to block my card in case of theft or loss?

Your card can be blocked in both the above-mentioned situations by calling the Diplomatic Card Centre. Your problem will be solved in just one phone call. In addition, the Diplomatic Card Centre will create a replacement card at once.

Can I use my Diplomatic Card abroad?

No. Your entitlement to tax-free petrol is granted by the Belgian authorities because your mission is located in Belgium. The use of the card is thereby limited to within the borders of Belgium.

Can I have more than just 1 card for my quota?

Yes, multiple cards can be requested per quota. In case of a personal quota, 2 cards can be issued per quota per vehicle. In case of an official quota, 4 cards can be issued per quota per vehicle.

How do I use my Diplomatic Card at the petrol station?

You insert your Diplomatic Card in the external card reader, and then simply follow the instructions on the two screens.

Is it possible to purchase any type of fuel with my Diplomatic Card?

Your Diplomatic Card can only be used to purchase fuels belonging to the fuel group mentioned on the approved 136 F. Within this group, all types of fuel can be purchased exempt from excise duty and VAT.

How long does it take to deliver my Diplomatic Card?

Your Diplomatic Card will be delivered in person within 10 working days from the approval of the 136F by the Customs Department.